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Telecom Support Agent (m/f)

Founded in 2004 and part of DCL Group, voipGATE operates locally and worldwide as one of the unique and leading Operators in Voice over IP by offering telecommunication services and local Phone Numbers across the world. voipGATE has strong partnerships with PBX key brands and various mobile devices. Based in Luxembourg, voipGATE has become a leader in the Voice over IP world.

Telecom Support Agent (m/f)

Type of contract: CDI

Your Mission:

You will be part of the Customer Support Team and will assist the Sales Team with basic levels of pre- and post-sales support.
You will provide technical support for internal and external Telecom (especially VoIP) users ensuring quality service at all times.
You will assist create manuals and whitepapers for our customers by testing and documenting new hardware and software.
You will actively liaise with inter and intra depts. and teams for fault resolution and communication.


For this position, we are looking for a candidate who can demonstrate:

Must have:

  • established EU work permit
  • hands-on experience with VoIP (especially SIP) services and devices
  • basic understanding of LAN infrastructures and elements
  • passion to deliver high quality products and services through personal involvement
  • high focus on Team Work and capability to deliver results in a start-up mentality environment (small, flexible structure)
  • attention to detail and good sense of autonomy and decision-making
  • fluent in English and good working knowledge of either German or French (minimum European Language Level B2)

Nice to have:

  • legacy telecom knowledge is considered as an asset
  • Luxembourgish and/or other languages considered as an asset
  • Passion for innovation in telecoms and/or interest in communications technologies

Your profile:

  • Good oral and written communication skills / learning skills
  • Willing to teach & support non-technical staff and interact with customers

If you are a motivated and dynamic person and you recognize yourself in this description, please don’t hesitate to send your application to:


VoipGATE SA – Human Resources Department
2, rue Léon Laval
L-3372 Leudelange

logo_blue_slogan_RGBFounded in 2004 and based in Luxembourg, voipGATE operates locally and worldwide as one of the unique and leading Operators in Voice over IP by offering telecommunication services and local Phone Numbers across the world.

 
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